Casino Operations, Certificate

Contact Information

Program Requirements

Typical Program

Degree/Certificate:     Certificate
HEGIS Code:             5010
SUNY Code:              1807
Major Code:              CAS

The Career

As gaming becomes a greater part of both the local and national entertainment market, employment opportunities are also growing. The management challenges in this part of the hospitality industry are great. The service delivery demands of this 24/7/365 business require high-level management skills and an applied knowledge of the legal and regulatory restrictions that apply. Employers are increasingly requiring academic coursework to assure that employees have a solid base of knowledge, skills and abilities in these areas. Upon completion of this program, the student will have developed a comprehensive knowledge of the challenges that exist in this labor intensive and demanding field.

The NCCC Approach

The Casino Operations certificate is a 26-credit hour program offering academic courses that are fully transferable to the AAS Gaming and Casino Management degree. Students are required to find employment in the industry to complete 400 hours of work experience to complete the certificate requirements (prior employment experience may be applicable). For students who are not yet ready for or interested in a degree, this certificate program will provide the foundation for entry-level supervisory and management positions in the gaming industry.

Admission

Students admitted in September and January.

Program Goals and Objectives

• To provide students with the basic knowledge of casino operations, management, regulatory requirements and principles of the gaming industry.
• To assist students in developing the knowledge and skills necessary to investigate and select appropriate career choices.
• To provide qualified gaming professionals for one of the area’s fastest growing industries.

Student Learning Outcomes

At the completion of this program, students will:

• Demonstrate an understanding of the basic principles of casino operations.
• Describe each of the divisions within the casino environment
• Discuss the strategies used by each division to create a successful overall product.
• Recognize the importance of internal and external service as it relates to the casino industry.
• Demonstrate the ability to apply customer service skills related to guest service, and employee support and motivation.
• Demonstrate proficiency in written and oral communication skills for business applications.