Workforce Development and Continuing Education

NCCC provides lifelong learning opportunities for everyone. Learn how these opportunities can benefit you.

 Workforce Development 

Workforce Development’s accelerated training, in-demand skills certification programs, and customized training solutions offer convenient options to meet your needs. We offer Continuing Professional Education and non-degree programs to meet your career goals. Through our Corporate Training services, we can integrate and customize resources to best fit your needs.  Training is our core business, and our staff, instructors and trainers are ready to assist in developing and implementing a training plan that supports your individual needs or business model, and helps achieve your learning goals!

Google IT Support Professional Certificate
288 Hours
Cost $1,500

The IT Support Professional Certificate, developed by Google and hosted on Coursera, can help learners become ready for an entry-level job in IT support in under 12 months. No experience is necessary.

This program utilizes a dynamic mix of hands-on labs and other interactive assessments, all developed by Googlers.  This certificate program introduces learners to troubleshooting and customer service, networking, operating systems, system administration, and security- all the fundamentals of IT support that are critical for success in the workplace.  And, throughout the program, learners will hear directly from Googlers whose own foundation in IT support served as a jumping off point for their careers.

Course Curriculum:

Course 1 - Technical Support Fundamentals
Course 2 - The Bits and Bytes of Computer Networking
Course 3 - Operating Systems and You: Becoming a Power User
Course 4 - Systems Administration and IT Infrastructure Services
Course 5 - IT Security: Defense against the digital dark arts 

Course 1:  Technical Support Fundamentals: 

48 hours - 8 hours/week - 6 weeks

• Introduction to IT
• Hardware
• Operating Systems
• Networking
• Software
• Troubleshooting

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support  Specialist.  In this course, you’ll be introduced to the world of Information Technology or IT.  You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

Student Learning Objectives:

1. understand how the binary system works
2. assemble a computer from scratch
3. choose and install an operating system on a computer, understand what the Internet is, how it works, and the impact it has in the modern world
4. learn how applications are created and how they work under the hood of a computer
5. utilize common problem-solving methodologies and soft skills in an Information Technology setting

Course 2:  The Bits and Bytes of Computer Networking: 

60 hours - 10 hours/week - 6 weeks

• Introduction to Networking
• The Network Layer
• The Transport and Application Layers
• Networking Services

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

Student Learning Objectives:

1. describe computer networks in terms of a five-layer model
2. understand all of the standard protocols involved with TCP/IP communications
3. grasp powerful network troubleshooting tools and techniques
4. learn network services like DNS and DHCP that help make computer networks run
5. understand cloud computing, everything as a service, and cloud storage

Course 3: Operating Systems and You: Becoming a Power User:

60 hours - 10 hours/week - 6 weeks

• Navigating the System
• Users and Permissions
• Package and Software Management
• File systems

In this course - through a combination of video lectures, demonstrations, and hands-on practice - you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users and configuring hardware.

Student Learning Objectives::

1. navigate the Windows and Linux file systems using a graphical user interface and command line interpreter
2. set up users, groups, and permissions for account access
3. install, configure, and remove software on the Windows and Linux operating systems
4. configure disk partitions and file systems
5. understand how system processes work and how to manage them
6. work with system logs and remote connection tools
7. utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

Course 4: System Administration and IT Infrastructure Services:

60 hours-10 hours/week-6 weeks

• What is System Administration
• Network and Infrastructure Services
• Software and Platform Services
• Directory Services

This course will transition you from working on a single computer to an entire fleet.  Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment.  In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running.  We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources.  You’ll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity.  Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

Student Learning Objectives:

1. utilize best practices for choosing hardware, vendors, and services for your organization
2. understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
3. understand how to make the most of the cloud for your organization
4. manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
5. choose and manage the tools that your organization will use
6. backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
7. utilize systems administration knowledge to plan and improve processes for IT environments

Course 5: IT Security:  Defense against the digital dark arts:  

60 hours-10 hours/week-6 weeks

• Understanding Security Threats
• Pelcgbybtl (Cryptology)
• AAA Security (Not Roadside Assistance)
• Securing Your Networks

This course covers a wide variety of IT security concepts, tools, and best practices.  It introduces threats and attacks and the many ways they can show up.  We’ll give you some background of encryption algorithms and how they’re used to safeguard data.  Then, we’ll dive into the three as of information security: authentication, authorization, and accounting.  We’ll also cover network security solutions, ranging from firewalls to Wi-Fi encryption options.  The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.

Student Learning Objectives:

1. Know how various encryption algorithms and techniques work as well as their benefits and limitations
2. Know the various authentication systems and types
3. Know the difference between authentication and authorization
4. Know how to evaluate potential risks and recommend ways to reduce risk
5. Know the best practices for securing a network
6. Know how to help others to grasp security concepts and protect themselves

Intro to Hospitality Management
150 Hours
Cost: $1,144

Students enrolled will obtain skills needed to learn all aspects of hospitality including hotels, casinos, restaurants, etc.  Students will be introduced to: Introduction to Hospitality, Property Management Systems, Guest Service (Customer Service), Food and Beverage, Communication, TIPS and Serve Safe Training.

Student Learning Objectives:

1. Identify basic menu planning and cost calculating methods
2. Describe hospitality as it pertains to all aspects of life
3. Implement leadership strategies for the benefit of business and employees
4. Identify the steps of service
5. Outline the organization, structure and functional areas in various hospitality organizations as they pertain to the functions of menu planning, purchasing, food production and service, food and beverage controls, management, etc. and give a short description for each
6. Discuss causes of food borne illnesses
7. Explain the growth and prevention of disease-causing bacteria, food borne illnesses and suspect foods in a commercial kitchen
8. Distinguish between food poisoning, chemical food poisoning, and food infection
9. Explain proper ware washing and pot and pan washing procedures
10. Explain proper techniques for storing supplies
11. Discuss proper handling techniques for potentially hazardous foods
12. Identify proper hygienic requirements for food handlers
13. Demonstrate the proper hand washing technique
14. Demonstrate proper three compartment sink set up
15. Calibrate a thermometer
16. Demonstrate proper temperature taking procedures
17. Discuss proper front-of the house customer service techniques
18. Identify proper alcohol service regulations and discuss pertinent local and state laws

Medical Billing Complete
224 Hours
Cost:  $2350 plus books

Start a new career as a medical billing specialist!  Doctor offices, hospitals, HMOs, and clinics need the service of skilled billing specialists able to do the important job of medical billing.  This is an evening program designed for those who have general office skills and are seeking a specialization.  It focuses on the rules and regulations of the insurance industry, medical terminology, medical coding principles and Medent, a medical accounting software package.  Successful completion of this program will provide graduates with the opportunity to obtain employment in diverse medical office environments, and qualifies them to take the Certified Medical Billing Specialist review and exam.  Requirements include a high school diploma or GED and keyboarding skills of 25 words a minute.  Students can also opt for individual courses.  Includes the following parts:  Medical Terminology, Understanding Health Insurance, Microsoft Office and Medent. 

Medical Billing Certification Prep and Exam Prep:
Cost: $625

Medical Terminology
Hours: 40
Cost: $450

Student Learning Objectives:

1. Developed an understanding of basic word-building skills.  Know the 4 basic word parts, namely word root, combining forms, prefixes and suffixes.  Will be able to identify these word parts in a medical term and provide their meanings.  Build a beginner’s level medical vocabulary and knowledge on how to apply this.
2. Developed an awareness and understanding of medical terminology in order to adequately communicate in the allied health industry.

Evaluation

• An in-class test will be given at the end of each chapter.
• If student is absent for a test, then a makeup will be given the next time the student is present for class. Grade will be 0, if the makeup test is not completed at this time.
• Homework will be assigned at the end of each class.  This will be due the next time the class meets.
• Late homework will be accepted one class past the due date and will have 10 points deducted from the grade.  After this time frame, homework will not be accepted and grade will be 0.

Final Evaluation
Test and Homework
Grading: A+ = 95-100, A = 90-94, B+ = 86-90, B = 80-85, C+ = 76-79, C = 70-75, D+ = 66-69, D = 60-65, F = 59 or lower

Understanding Health Insurance
Hours: 88
Cost: $750

Student Learning Objectives:

1. At the completion of this course the student will:
2. Prepare & submit accurate health insurance claims
3. Knowledge of medical insurance regulations
4. Understand ICD-10 and CPT coding books
5. Have hands on computer simulations in which students perform patient billing tasks in a small medical office.
6. Knowledge of HIPAA regulations
7. Knowledge of professionalism/conduct in the office environment 

Evaluations
Achievement of course objectives will be measured by % of course grade

Homework/tests 80%
Participation 10%
Attendance 10%

Students must have a C average in order to obtain a certificate of completion
100-95 = A+, 94-90 = A, 89-85 = B+, 84-80 = B, 79-75 = C+, 74-70 = C, 69-65 = D+, 64-60 = D, 59 or below = F

Upon completion of this course, the students will have the confidence and basic skills necessary to obtain employment in an entry level medical billing position.                

Microsoft Office
Hours: 72
Cost: $700.

In this course we will learn the basic functions and many common uses of Word and Excel, as well as take a brief look at Outlook and PowerPoint.  These applications are part of the Microsoft Office Suite.  Word is a word processing application; Excel is a spreadsheet application; Outlook is an email and personal information management application; and PowerPoint is a presentation application.

 Required Text:  Wempen, Faithe. Microsoft Office 2016 at Work: for Dummies. John Wiley & Sons, Inc., 2016.  ISBN: 978-1-119-14460-1 

Course Materials: Textbook; Flash Drive, highlighter, pen/pencil, notebook

Student Learning Objectives:

1. Create and format documents in Word
2. Create spreadsheets and manipulate data in Excel,
3. Facilitate a creative PowerPoint presentation
4. Utilize several productivity features of Outlook
5. Complete a competitive resume including your newly acquired medical billing, medical terminology, and Microsoft Office skills.

Course Curriculum:

MEDENT
Hours: 24
Cost: $550

Medical billing software used by health care professionals (Understanding Health Insurance is prerequisite) 

Student Learning Objectives:

1. Entering patient demographics
2. Charge Entry
3. Billing insurance/patients - overview
4. Posting insurance/patient payments
5. Running Monthly reports

Pharmacy Technician
Hours: 63
Cost:  $750 plus textbooks

Students enrolled in this class will be given the opportunity to learn the concepts necessary to become a Pharmacy Technician.  They will discover and develop foundation skills that are essential to work in a pharmacy.  This program will prepare you for the Pharmacy Technician Certification Exam $129.00 (PTCB) www.ptcb.org.  This license is currently a requirement to work in 24 states, and is recognized in all 50 states as the standard providing a higher wage and access to a wider array of careers in those states.

Expectations for student performance: Students are expected to meet all of the course goals and be able to demonstrate their understanding of the underlying concepts.

Topics covered:

• Role of the Pharmacy Technician
• Laws governing Pharmacy Technicians
• Pharmaceutical calculations
• Prescription processing
• Basic pharmacology

Students will learn how to:

• Explain the role of the Pharmacy Technician in a pharmacy
• Define the laws that govern a pharmacy technician’s work
• Demonstrate competency performing pharmaceutical calculations
• Explain the steps of prescription processing
• Describe basic pharmacology principles
• Identify the most common medications

Student Learning Objectives:

1. Understand the similarities and differences in the role of the Pharmacy Technician in community pharmacy versus hospital pharmacy
2. Understand the steps involved in prescription processing
3. Evaluated on the Federal Laws pertaining to the practice of pharmacy
4. Evaluated on competency on performing pharmaceutical calculations
5. Learn the top 200 medications prescribed in pharmacy practice

Introduction to Pharmacy & Healthcare Systems
Provides a study of and introduction to pharmacy and its role in providing patient care services.  This course was also designed to provide an increased understanding of the pharmacy and its role in the Healthcare System.  This course will also provide an understanding of patient confidentiality, patient rights and HIPAA (Health Insurance Portability and Accountability Act).

Customer Service​
This course is designed to prepare the student for their role as a customer service provider to patients, caregivers and other healthcare professionals in the pharmacy setting.  The areas of focus for the course will include the following:  Interpersonal relations, Communications (Diversity of Communications and Empathetic Communications) and Ethics.

Medical Terminology
This course is designed to provide a basic knowledge and understanding of medical terminology and medical abbreviations and symbols for students entering the health fields. The course will cover word analysis of the terminology, spelling and pronunciation of common medical terms.

​Pharmacy Technician Calculations​
This course includes a review of basic mathematics focusing on its application to common pharmaceutical calculations.

​Applied Pharmacy Practice​
This course provides a study of the principles used in manipulation of data and materials in the preparing and dispensing of drugs which includes the following concepts:  Records management, inventory control, pharmaceutical supplies, medication labeling, medication packaging and storage, controlled substances and adjudication and billing.

Pharmacy Technician Certification Review​
This course provides an overview of all primary topics taught within the program and the necessary skills needed in order to successfully pass either Pharmacy Technician Certification Exam.

Academic Grades:

A grade of F would be below 60.  Students receive a mid-term and final grade.  Students must have a C average (70-75) to obtain a Certificate of Completion for this program.

Sterile Processing Technician
Hours: 48
Cost: $825 plus books

Many healthcare workers are considered essential, but few are as fundamentally important as Sterile Processing Technicians.  Without them, hospitals would not be able to function. Patients would not receive necessary surgeries; many more people would lose their lives from preventable infection or untreated medical conditions.  Their work impacts nearly every department within modern hospitals and surgical centers.  Sterile Processing Technicians clean and sanitize used surgical instruments and other medical supplies so that they can be safely redistributed and reused on additional patients.  This short-term vocational program will prepare participants for extensive job opportunities in hospitals and surgical centers.  If you are interested in entering this fulfilling career field, and making a critical difference in patients’ lives, contact us about this program. *Flu shot is MANDATORY.

Supply Chain Management
Hours: 150
Cost: $2,580

Students will learn the management of systems for the flow of goods and services involving the movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.  They will gain understanding Supply Chain trends, theories, and practice, and use and apply computer-based supply tools and software.  Student will lean critical management skills including teambuilding, effective communication, and conflict resolution.  Interview with local unions & businesses. Students will receive the OSHA 10 certification.

At the end of the SCM course students will be able to:

• Apply OSHA 10-hour General Industry regulations
• Understand business concepts to start their own business
• Utilize management leadership skills and continuous improvement opportunities
• Provide knowledge and support to an Enterprise Resource Planning System
• Understand fundamentals in Six Sigma, ISO 9001:2015, and 5S Lean Management
• Perform inventory counts, audits, and assessments

Go to the Community Education  page for additional Culinary Arts training programs at NCCC.

Corporate Training

Our primary mission is to provide high quality training to your entire workforce. We will work with you to custom design any course that will help your employees to become more productive and your business more competitive. We can provide related instruction needed for apprenticeship training required by NYS DOL.

New Employee/Pre-Employment Training

New employee training is designed to prepare recently hired employees to enter your workplace armed with the skills they will need to be productive on day one. Pre-employment programs can create talent pools of potential employees that are highly motivated and performance focused.  Both programs will result in fewer turn overs and a faster ROI on your training investment.

Mandatory and Industry Required Training

NCCC Workforce Development has a long history in assisting companies maintain regulatory compliance.

Courses