2023-2024 Student Catalog 
    Jul 12, 2024  
2023-2024 Student Catalog [ARCHIVED CATALOG]

Workforce Development and Continuing Education

Workforce Development and Continuing Education

Workforce Development’s accelerated training, in-demand skills certification programs, and customized training solutions offer convenient options to meet your needs. We offer Continuing Professional Education and non-degree programs to meet your career goals. Through our Corporate Training services, we can integrate and customize resources to best fit your needs.  Training is our core business, and our staff, instructors and trainers are ready to assist in developing and implementing a training plan that supports your individual needs or business model, and helps achieve your learning goals!

Workforce Development and Continuing Education Course Offerings and Descriptions

(Prices do not include all books and/or materials that may be required)

Commercial Truck Driver Training
Spring, Summer, Fall
178.5 Hours
See Workforce Development Website for current costs which include:  books, physical, drug screening, permit fee, and one road test fee.

This course is intended for those wishing to obtain a Commercial Class A Driver’s License and employment in the trucking industry. Students can expect to participate in both classroom and driving range instruction.

To enter this program, students must be a minimum of 21 years of age; possess a high school diploma or equivalent or pass an entrance exam; must pass a Department of Transportation (DOT) Physical and Drug Screen; have a driving record and employment record suitable for employment in the industry; and must meet DOT requirements for employment.

Classroom topics include: CDL introduction; basic control such as backing, shifting, visual search; managing space; seeing hazards; communication; controlling speed, dealing with aggressive or distracted drivers; night driving; mountain driving; extreme weather driving; railroad crossings; fatigue; driving emergencies; skid control and recovery; crash procedures; cargo; weight and balance; air brake systems and using air brakes; driving combination vehicles; coupling and uncoupling; industry orientation; and control systems and dashboards.

Driving range topics include: pre-trip inspection; drop and hook; straight-line backing; seeside and blindside; offset backing; and parallel parking.

Drone Operator Training
Spring, Summer and Fall Semesters - 30 Hours
See Website for Current Program Costs

Topics Include: Advanced Safety Features, Basic Drone Video & Photography, Basic Mapping, Charts & Airspace, Drone Purchase Decision, Fixed Wing or Multirotor, How to Fly, Insurance, Job Market, Payload, Safety Guidelines, Sensors, Typical Advanced Features, Uses & Applications, FAA Part 107 prep

Student Learning Objectives:

1. Safely and effectively fly a small unmanned aerial vehicle (SUAV)
2. Be aware of and follow FAA regulations related to small unmanned aerial systems (SUAS)
3. Effectively operate and manipulate SUAS camera settings to capture quality photo and video
4. Sign up for and have the knowledge base to take the FAA Part 107 examination


EMERGENCY MEDICAL PROGRAMS All programs lead to NYS certification

Basic EMT - Original
Spring, Summer and Fall - 174 Hours
See Website for Current Program Costs

Basic EMT - Refresher
Spring, Summer and Fall - 80.5 Hours
See Website for Current Program Costs

Emergency medical professionals are trained to recognize, assess, and manage emergencies of acutely ill or severely injured patients. They must be able to perform CPR, control bleeding, provide non-invasive treatment of hypoperfusion, stabilize/immobilize injured bones and the spine, manage environmental emergencies and emergency childbirth. They need to be able to use a semi-automatic defibrillator and assist patients with self-administration or administer emergency medications as described in state and local protocol and then transport the sick or injured to appropriate medical facilities.

Program Requirements:

  • Attendance is mandatory for all sessions.
  • Please register for EMS courses at least one week prior to the start date. Payment must accompany your registration form.
  • Students are required to purchase online course textbooks (available at the College Bookstore).

Course Curriculum:

Registration and Introductions/Written Challenge Exam
Refresher Practical Skills Challenge Exam
Introduction to EMS
Lifting & Moving Patients
Well Being of the EMT
Medical Legal Ethical
Medical Terminology
Life Span Development
Anatomy & Physiology
Principles of Pathophysiology
Airway Management
Respiration & Artificial Ventilation
Skills Lab - All Airway Skills & Lifting/Moving
Scene Size Up
Primary Assessment
Vital Signs & Monitoring Devices
Communications & Documentation
Principles of Assessment
Secondary Assessment 
Skills Lab - Vital Signs, PT Assessment
General Pharmacology
Respiratory Emergencies

Cardiac Emergencies
Allergic Reaction
Abdominal Emergencies
Poison and Overdose
Hematologic and Renal Emergencies
Skill Lab Patient Assessment
Bleeding and Shock
Soft Tissue Trauma
Chest Abdominal Trauma
Skills Lab Bleeding/Shock Patient Assessment
Multisystem Trauma Environmental Emergencies
Musculoskeletal Trauma/Trauma to Head, Neck and Spine
Skills Lab Trauma Skills
OB/GYN Emergencies
Patients with Special Needs Skills Lab -All Skills Practice
Hazardous Materials/MCI
EMS Response Terrorism
EMS Operations
Highway Safety/Extrication
Skills Lab/All Skills Practice
Practical Skills Exam
NYS Exam Review/Practical Skills Retest
NYS Exam

Advanced Emergency Medical Technician (AEMT) Original
Spring and Fall  -  237 Hours
See Website for Current Program Costs

Advanced Emergency Medical Technician (AEMT) Refresher
Spring and Fall  - 115 Hours
See Website for Current Program Costs

This course presents the National EMS Education Standards for the AEMT and is targeted towards two distinct EMS providers: Current NYS DOH EMTs who wish to acquire new and/or additional advance life support skills.  ALS skills include intravenous (IV) therapy; advance airway management, emergent medications, routes of administration, and advance patient assessment techniques.  An American Heart Association Basic Life Support CPR certification is also included in this course.  All candidates must possess a NYS DOH (Basic) EMT card that has not or will not expire by the NYS DOH state certification exam at the end of the course.  In addition to the required classroom hours, the student must complete a clinical experience in a hospital setting and an internship with an ALS ambulance.

For current NYS DOH AEMT-Intermediates who wish to transition to the new AEMT National Education Standards and certify as an AEMT, there is a challenge/evaluation exam offered to allow classroom credit for previous AEMT-Intermediate knowledge. All candidates for the challenge/evaluation exam must have a current NYS DOH AEMT-Intermediate certificate that does not expire before the state certification exam. If the student’s certificate has or will expire, or if the student does not take the challenge/evaluation exam, they will be required to attend all sessions. Due to the transition to the new standards, there will be several mandatory sessions. No more NYS DOH AEMT-Intermediate refresher courses will be offered.

Course Curriculum:

Hazmat, ICS 100 & 700
Lecture/Lab  CPR/AED
EMS System, Wellness & Safety, Infectious Diseases, Ambulance Ops & Response to EMS Calls, Medical Terminology, Medical Legal Ethics, Communication
Challenge Exam NYS PSE Challenge Exam (Refresher only)
Medical Terminology
Human Body System
Life Span
Lecture Vascular Access
Vascular Lab Access
Principals of Pharmacology
Medication Administration
Lecture/Lab Section 3 Review/IO/Vascular Access
Resuscitation: Shock & Cardiac Arrest
Airway Management/Ventilation & Oxygenation, Airway Adjuncts including Intubation/ Capnography Lab
Medication Administration
Airway Lab/Ventilation Lab
Vital Signs and Monitoring Devices
Hx Taking, Secondary Assessment & Reassessment
General Approach to Patient Assessment
Scene Size-up and Primary Section 4 review
Lecture Section 4 Exam & CPAP
Patient Assessment & Managing Shock & Arrest Lab
Endocrine Disorders
Abdominal & GI
Hematologic Disorders
Neurologic Disorders
Renal, GU, & Gynecological Disorders
Cardiology/BLS 12 Lead
Lab Basic Skills
Disorders of EENT & Oral Cavity
Behavioral & Psych Emergencies/Toxicology
Immunologic Disorders/Infectious Disease
Nontraumatic Musculoskeletal & Soft-Tissue
Opiate Lecture/Naloxone Training
Mega Code Practice
Patients with Special Challenges 
Obstetrics & Care of Newborn
Rescue Ops and Vehicle Extrication
Hazardous Materials
Response to Terrorism and Disasters
Medical & Trauma Lab
Review & Exam/Skills Lab
Lab Mega Code Final
Lab NYS Skills Review
Lab NYS Practical Skills Exam - BLS
Lab NYS Practical Skills Exam - ALS
Lab NYS Practical Skills Retest/Review for NYS Exam
Final NYS State Exam

Advanced EMT Paramedic Refresher
Spring and Fall Semesters- 128 Hours
See Website for Current Program Costs

This course is based on the NYS DOH EMS Paramedic Refresher curriculum. To retain NYS DOH EMS certification, all EMS personnel must refresh their certification every three years. Students must have NYS DOH-Paramedic certification, expired or not. Candidates who wish to challenge are required to attend the challenge evaluation. An American Heart Association Basic Life Support CPR certification is also included in this course. The balance of the sessions will be scheduled with the course coordinator. This course is offered in the Fall and Spring semesters.

Course Curriculum:

Challenge Exam
Course Registration
Student/Sponsor contracts
Airway Management/Ventilation
Pharmacology/ IV Therapy/Drug Calculations
Endocrine Emergencies/Infectious Disease
Patients with Special Challenges
Atrial, Junctional & Ventricular Dysrhythmias
12-Lead EKG
Gastroenterology, OB
Infectious Disease
Immunology/Psychiatric Emergencies
Assessment Base Management Skills
Sim lab
Practical Skills review
NYS DOH EMS Practical Skills Examination - BLS
NYS DOH EMS Practical Skills Examination - ALS
NYS DOS EMS Written Examination
Paramedic Refresher Challenge Exam

Skills Lab’s will need to be added based on the challenge exam
Lecture topics subject to change depending on results of the Challenge Examination

 All students are expected to provide the following prior to be allowed to sit for the NYS written examination         

  • ACLS
  • PALS
  • BLS Healthcare Provider
  • Trauma Cert (ITLS, PHTLS, etc.)
  • ICS 100 & 700
  • Proof of HazMat Awareness level training

Pharmacy Technician

Hours: 63
See Website for Current Program Costs

Students enrolled in this class will be given the opportunity to learn the concepts necessary to become a Pharmacy Technician. They will discover and develop foundation skills essential to working in a pharmacy. This program will prepare you for the Pharmacy Technician Certification Exam (PTCB) www.ptcb.org. This license is currently a requirement to work in 24 states and is recognized in all 50 states as the standard, providing a higher wage and access to a wider array of careers in those states.

Expectations for student performance: Students are expected to meet all of the course goals and be able to demonstrate their understanding of the underlying concepts.

Topics covered:

  • Role of the Pharmacy Technician
  • Laws governing Pharmacy Technicians
  • Pharmaceutical calculations
  • Prescription processing
  • Basic pharmacology

Students will learn how to:

  • Explain the role of the Pharmacy Technician in a pharmacy
  • Define the laws that govern a pharmacy technician’s work
  • Demonstrate competency performing pharmaceutical calculations
  • Explain the steps of prescription processing
  • Describe basic pharmacology principles
  • Identify the most common medications

Student Learning Objectives:

  1. Understand the similarities and differences in the role of the Pharmacy Technician in community pharmacy versus hospital pharmacy
  2. Understand the steps involved in prescription processing
  3. Evaluated on the Federal Laws pertaining to the practice of pharmacy
  4. Evaluated on competency on performing pharmaceutical calculations
  5. Learn the top 200 medications prescribed in pharmacy practice

Introduction to Pharmacy & Healthcare Systems
Provides a study of and introduction to pharmacy and its role in providing patient care services.  This course was also designed to provide an increased understanding of the pharmacy and its role in the Healthcare System.  This course will also provide an understanding of patient confidentiality, patient rights and HIPAA (Health Insurance Portability and Accountability Act).

Customer Service
This course is designed to prepare the student for their role as a customer service provider to patients, caregivers and other healthcare professionals in the pharmacy setting.  The areas of focus for the course will include the following:  Interpersonal relations, Communications (Diversity of Communications and Empathetic Communications) and Ethics.

Medical Terminology
This course is designed to provide a basic knowledge and understanding of medical terminology and medical abbreviations and symbols for students entering health fields. The course will cover word analysis of the terminology, spelling, and pronunciation of common medical terms.

Pharmacy Technician Calculations​
This course includes a review of basic mathematics, focusing on its application to common pharmaceutical calculations.

Applied Pharmacy Practice​
This course provides a study of the principles used in manipulating data and materials in the preparation and dispensing of drugs, including the following concepts: Records management, inventory control, pharmaceutical supplies, medication labeling, medication packaging and storage, controlled substances, and adjudication and billing.

Pharmacy Technician Certification Review​
This course provides an overview of all primary topics taught within the program and the necessary skills needed to successfully pass the Pharmacy Technician Certification Exam.

Academic Grades:

A+   95-100

B+   86-90

C+    76-79

D+    66-69

A     90-94

B     80-85

C      70-75

D      60-65

F     59 or




A grade of F would be below 60.  Students receive a mid-term and final grade.  Students must have a C average (70-75) to obtain a Certificate of Completion for this program.

Sterile Processing Technician
Hours: 88
See Website for Current Program Costs

Many healthcare workers are considered essential, but few are as fundamentally important as Sterile Processing Technicians. Without them, hospitals would not be able to function. Patients would not receive necessary surgeries; many more people would lose their lives from preventable infection or untreated medical conditions. Their work impacts nearly every department within modern hospitals and surgical centers. Sterile Processing Technicians clean and sanitize used surgical instruments and other medical supplies so that they can be safely redistributed and reused on additional patients. This short-term vocational program will prepare participants for extensive job opportunities in hospitals and surgical centers. If you are interested in entering this fulfilling career field, and making a critical difference in patients’ lives, contact us about this program. This program is designed to assist students in passing the CBSPD exam. The program consists of both a classroom and a clinical component. Students should be aware that they will need to travel off-site for a portion of the class, and they will need to meet the health requirements, including any vaccinations required by the site.

Academic Grades

A+   95-100 B+ 86-90 C+ 76-79 D+ 66-69
A     90-94 B   80-85 C   70-75 D   60-65
F     59 or

A grade of F would be below 60.  Students receive a mid-term and final grade.  Students must have a C average (70-75) and 80% attendance which equals a minimum to obtain a Certificate of Completion for this program.

Attendance Policy:

Students should be aware that many of the programs run through Workforce Development lead directly from classroom to career. Attendance requirements in place in many of these programs are designed to be reflective of this. If there is no other policy or agreement in place for a class in which you are enrolled, you will be expected to meet a minimum of 80% attendance in order to receive a certificate of completion for the program. In the event of extenuating circumstances, special consideration may be made for the student(s) to make up missed time; ultimate judgment is reserved for administration of the Workforce Development Department.

Withdrawal Policy:

Students who wish to withdraw from a course should email workforce@niagaracc.suny.edu formally notifying Workforce Development that they no longer wish to continue the course. The sent date of this email will be used to determine the date of withdrawal for any available refund. The following refund policy applies to NCCC classes as listed: https://www.niagaracc.suny.edu/wd/refund-policy/. Please note that there are exceptions for security classes, company-sponsored training programs, and those programs held in conjunction with outside trainers. 

Continuing Education

Advanced Manufacturing
Industrial Electronics

Drone Operator

Allied Health Services
Pharmacy Technician
Sterile Processing Technician

Medical Billing
Pharmacy Technician
Sterile Processing Technician

Apprenticeship Related Instruction

Business Finance
Business Management
Communication Skills
Management Resolution/Team Building
Effective Leadership
HR Professional
New Supervisor Training
Project Design and Management
Sales and Marketing
Soft Skills
Supervisory Management
Understanding Budgets and Financial Statement

Cannabis Cultivation
Cannabis Processing
Cannabis Retailing

Computer Training
Microsoft Excel
MS Word
MS Outlook
Adobe Design Suite


Culinary & Dietary
Customizable Company Solutions

Driver Training & Safety
Driver Education
Motorcycle Safety Training
Truck Driving

Emergency Medical Services
Advanced EMG Paramedic
Basic Life Support for Healthcare Providers
Emergency Medical Technician

Heartsaver First Aid
Customizable Options

Landscape Design, Installations and Management
Greenhouse Management
Floral Design

Legal Studies

Notary Public Review

Security Guard
8 Hour Pre-Assignment
16 Hour On-the-Job Training
8 Hour Annual In-Service

Active Shooter Training

Online courses offer over 300 additional training programs.


Corporate Training

Our primary mission is to provide high-quality training to your entire workforce. We will work with you to custom design any course to help your employees become more productive and your business more competitive. We can provide related instruction needed for apprenticeship training required by NYS DOL.

New Employee/Pre-Employment Training

New employee training is designed to prepare recently hired employees to enter your workplace armed with the skills they will need to be productive on day one. Pre-employment programs can create talent pools of potential employees that are highly motivated and performance-focused. Both programs will result in fewer turnovers and a faster ROI on your training investment.

Mandatory and Industry Required Training

NCCC Workforce Development has a long history of assisting companies in maintaining regulatory compliance.


  • Accident Investigation
  • Blood Borne Pathogens
  • Coaching and Feedback
  • Computer Classes
  • Confined Spaces
  • Conflict Resolution
  • Customer Service
  • Electric Safety
  • Electronics and Semiconductors
  • Emergency Response/Hazwoper Refresher
  • Hazard Communication
  • Hearing Conservation & Protection
  • Incident Command
  • Interview Techniques
  • Lockout Tagout
  • Managing Change
  • OSHA 30, GI
  • OSHA 10, GI
  • Personal Protective Equipment
  • Problem Solving
  • RCRA/DOT Training
  • Respiratory Protection//PPE
  • Semiconductor Materials and Devices
  • Sexual Harassment
  • Stress Management
  • Supervisory Leadership
  • Team Building
  • Time Management
  • Violence in the Workplace

Go to the Community Education page for additional Culinary Arts training programs at NCCC.